COVID-19 UPDATE / PROTOCOL


VSC + VSCR: COVID-19 UPDATE
Updated: April 15, 2022

Dear Clients,

Thank you for your patience and understanding during the past couple years as we navigated through the pandemic whilst prioritizing the health and safety of our staff, clients, and patients. We truly appreciate the ongoing support and kindness that you’ve shown us.

With the Virginia Department of Health data showing a steady decrease of COVID-19 cases in all counties, we are excited to gradually welcome our clients back into our clinics again! Please read the following update carefully as we have some new changes to our existing protocol:

Masks are now optional. Our clients and staff members are no longer required to wear a mask inside our buildings. It is your personal preference if you choose to wear a mask indoors.

One client per patient. Due to limited space, we are only allowing one client per pet to come into the building for your appointment at this time.

Surgery/ Rehab Appointments

If you are coming in for a consult/ appointment for surgery or rehabilitation:

• Prior to your appointment, please make sure you fill out the Appointment Registration Form on our website: https://www.vscvets.com/surgery/preparing-your-appointment

You will be able to come into the building with your pet for all consults, rechecks and intakes. We are allowing one family member with the pet at this time. A member of our Client Service Team will call you within two business days prior to your schedule date to confirm your appointment.

Please give us a call at your specific location if you have any questions or concerns.

o Vienna Surgery: 703-242-6000
Located within The Hope Advanced Veterinary Center
140 Park Street, SE, Vienna, VA 22180

o Vienna Rehabilitation: 703-242-4743
124 Park Street, SE, Lower Level, Vienna, VA 22180
Note: Currently, we are unable to allow clients into the 124-building in Vienna, VA due to safety concerns with ongoing construction. We apologize for this inconvenience and will keep our clients updated on the situation.

o Leesburg Surgery: 703-771-2100
Located within The Life Centre
165 Fort Evans Road NE, Leesburg, VA 20176

o Leesburg Rehabilitation: 571-206-1340
134 Fort Evans Road NE, 2nd Floor, Leesburg, VA 20176

o Winchester Surgery: 540-450-0177
Located within Valley Veterinary Emergency & Referral Center
210 Costello Drive, Winchester, VA 22602
Note: Currently still curbside due to space concerns.

If your pet needs special handling, please let us know in advance.

• We have an online payment system set up for your convenience: https://www.vscvets.com/payment-options

Financing options are also available online through Care Credit and Wells Fargo.

• You will be notified by phone when your pet is ready for pick up. All prescriptions will be called in to the pharmacy of your choice. All medications dispensed in-house will be brought out to you along with your pet once the evaluation is complete.

Surgical Drop-offs/ Discharges

• If you are dropping off your pet for surgery, you may come into the building and check-in at the front desk to do so.

• Procedure estimates will be emailed to you in a digital form ahead of time.
Please note that the deposit will need to be paid prior to your pet’s drop-off at our facility via our online payment system listed above.

• For pets getting ready to be discharged and sent home, please wait in the parking lot and give us a call at your specified location to let us know you’re here!

Thank you again for your support and understanding as we gradually return to normalcy! Our medical team are all excited to see our clients in-person and go back to building relationships face-to-face. Please don’t hesitate to reach out if you have any further questions or concerns!

Sincerely,

Veterinary Surgical Centers (VSC)
Veterinary Surgical Centers – Rehabilitation (VSCR)